Visa outsourcing for travel agencies
Hand visa applications to Krosz instead of handling the paperwork in-house. Track each case by status, raise issues per application and keep your margin.
If visa files take over your team's day, you can pass the application work to Krosz and keep the client. Your team follows every case in one workspace instead of chasing documents over chat.
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What you keep and what Krosz does
You keep the customer relationship, your selling price and the decision on when to start a case. Krosz does the route and price checks, scans the passport and prepares the application.
| You keep | Krosz handles |
|---|---|
| The client relationship | Route and price verification |
| Your own markup | Passport scan and validity checks |
| Timing of each application | Application preparation and tracking |
How one case moves
Each application follows the same path, and the workspace tells you the next action at every stage.
- Check the destination and travel purpose, and see your pricing with markup.
- Add the customer, then start the application and scan the passport.
- Request any missing document from the customer with a secure upload link.
- Review case findings and confirm the application is ready.
- Pay the agent cost from your agency wallet.
- Track government processing and share the completed visa with your customer.
One inbox for every case
The Applications screen groups every case by status, so your team starts with the ones that need action. Cases with travel inside seven days are flagged as urgent.
| Status | What it tells your team |
|---|---|
| Action needed | The case is waiting on you to start or continue |
| Documents pending | Collect the missing documents |
| Under review | Review the case findings |
| Ready / payment | Confirm readiness and pay the agent cost |
| Processing | Track government processing |
| Completed | Share the completed visa with the customer |
When something goes wrong
You can raise a support ticket linked to a specific application, so Krosz operations see the case context straight away. Issue types include documents, payment, submission, status, refund and technical problems, each with a priority from normal to urgent.
What to tell your clients
Processing time depends on the destination and the issuing authority. The workspace shows an expected delivery estimate where one is confirmed, and otherwise shows that it follows route verification. Avoid promising a date or an approval to your clients.
Frequently asked questions
Does outsourcing mean my client deals with Krosz directly?
You decide how much the client sees. You can run the whole conversation yourself, and use secure upload links when you need documents from them.
What if a route is not available?
The workspace lists only destinations that Krosz has verified. A route whose price is not verified yet cannot be started until Krosz verifies it.
How do I pay for applications?
The agent cost is paid from your agency wallet. You can recharge it online or submit a manual top-up for verification.
Can several staff members work on the same cases?
Yes. You can add team members with roles such as Visa Executive, Manager and Accounts.
More for agencies
- B2B visa portal for travel agents
- White label visa platform for travel agencies
- Visa partner for tour operators
- B2B travel portal guide for India
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