Why customers trust Krosz
Krosz is a private visa and travel assistance service. This Trust Center explains who we are, how we work, and the protections built into every application.
Who we are
Krosz is operated by Rizwiz Enterprises, based at 2/61 Bhim Street, Vishwas Nagar, Delhi 110032. We assist Indian travellers with visa requirements, documents and submission support.
Government independence
Krosz is not a government agency, embassy or immigration authority. Governments decide visa eligibility and approval. We never claim otherwise.
Transparent pricing
Before you pay, we show the Krosz service fee and the government fee separately, plus applicable taxes. No hidden charges are added at the last moment. See refund policy.
Security & privacy
Your documents and data are stored on secured infrastructure. We do not sell your data. You can request access, correction or deletion subject to legal retention. See privacy policy.
How we use AI
AI helps read documents, pre-fill forms and answer support questions. Humans review paid applications before submission. AI never invents visa rules or guarantees approval. See AI transparency.
Support & grievances
Support: contact@krosz.com. Grievance officer: Rahul Sharma (General Manager) — contact@krosz.com. See grievance policy.
Important — please read
- Krosz is a private, independent visa and travel assistance service. Krosz is not a government website, agency, embassy, consulate or immigration authority and is not affiliated with or endorsed by them unless explicitly stated.
- Visa eligibility and approval are determined by the relevant government authorities. Using Krosz does not guarantee visa approval.
- Processing times shown by Krosz are estimates unless specifically identified as official government timelines.
- You are responsible for the accuracy of the information and documents you provide.