Legal & Policies
Everything you need to trust Krosz
Krosz is a private visa and travel assistance service. These pages explain what Krosz does, what it does not do, how fees and refunds work, and your rights as a customer in India.
Legal policies
- Terms & Conditions
Rules for using Krosz
- Privacy Policy
How your data is handled
- Refund & Cancellation Policy
Krosz fee, government fee, refundability and refund timelines
- Payment Policy
How payments work
- Chargeback & Payment Dispute Policy
How disputes are handled fairly
- Cookie Policy
Cookies and consent
- Disclaimer
General limitations
- Visa Service Disclaimer
Krosz is not a government agency
- Government & Embassy Disclaimer
Government independence
- Customer Grievance Policy
How to raise a grievance
- Complaints Policy
How to complain
- Acceptable Use Policy
Responsible use
- Data Retention & Deletion Policy
Retention and deletion
- Advertising & Promotional Terms
Accurate advertising
- Communication / SMS / Email Consent
Message consent
- Third-Party Services Disclosure
Third-party relationships
Trust & transparency
- Security
Security practices
- Accessibility
Usability for all
- How Krosz Uses AI
Where AI helps, and its limits
Important — please read
- Krosz is a private, independent visa and travel assistance service. Krosz is not a government website, agency, embassy, consulate or immigration authority and is not affiliated with or endorsed by them unless explicitly stated.
- Visa eligibility and approval are determined by the relevant government authorities. Using Krosz does not guarantee visa approval.
- Processing times shown by Krosz are estimates unless specifically identified as official government timelines.
- You are responsible for the accuracy of the information and documents you provide.